Prompt, Courteous and Knowledgeable. I like working with people who like to solve problems rather than complain about them.
Very unprofessional, didn't value me as a customer, kept canceling appointments and full of excuses as to why they couldn't come by. After a week of dealing with them I found another company that was able to install a new water heater the next day. When I informed Heather that I no longer needed a water heater but I would still like a quote for my furnace this was the response I received.
Called to set up a quote, I was told that they do not come out and give quotes and that I could take pictures of what I was needing and they could take a look, because that's what I want to do is crawl under my house and take a bunch of pictures. I was also told that if they came out to my house to look at what I was needing they would have to charge me. I will be taking my business elsewhere and spend my money with someone who actually wants to take the time to come give me a fair quote.
Very professional and great service. Looking forward to meeting again in the future.
Clearly they did not value my business. If they truly were at capacity and unable to take on new clients, wouldn't they have known that when I first called? I will never recommend this company.
"Kim, This is heather from KAP. Unfortunelty we had to leave on an emergency service call. I was also just instructed that we are at capacity and unable to take on any new clients. I would suggest that you have the company who is installing your water heater also give you pricing for your furnace. We wish you the best in your repairs."
You guys may want to get a new receptionists. She was for short and non informative and doesn't sound like she wants to be there. We would have liked to give your services a try, but not with who is answering your phones.
Kap Mechanical Services Llc is a US Plumber based in Elko, Nevada. Kap Mechanical Services Llc is located at 809 Industrial Way, Elko, NV 89801, USA.
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