Mike and I have been searching for just the right truck to handle our hauling and towing needs. Once we started talking with the folks at Gallagher Ford, they never gave up on us. Albert, Casey and Danielle worked hard to get us into the right truck, and even found a way to make the numbers work when the dealership in Idaho wouldn’t. Going out of town doesn’t have to be the answer. Give them a try if you are in the market.
local auto zone, had error code in 5
Gallagher Ford is a joke and Casey Gallagher is a garbage service manager.
minutes. Galleger Ford service is a joke.
Awesome team! I will definitely take my business back. Tom Scott was my sales rep and he is great! Made the process a very easy quick experience.
Zero rating if possible. On a road trip cross country, engine light came on late at night. Pulled over in Elko, got a room & called dealership first thing in morning. I needed them to tell me what the code was? Gas cap? Injectors? Serious or simple? They said they wouldn't look at my truck for 5 days! I told them I just needed the code to continue my trip, they would not hook up to the computer for 5 days! Went to
Sales is awesome. Service needs improvement
Casey Gallagher is a joke in service. My diesel broke down due to a restricted oil cooler in West Wendover. I had it towed the 100+ miles to Gallagher. I advised them I had a engine oil temp of 240+ degrees and a coolant temp of approx. 190-195 degrees. I picked up a Ford oil cooler at SLC Ford and had it in the truck when delivered to Gallagher. I was quoted 6.6 hours of labor by Leni. I received a call from Kelly about 30 seconds before I sent the keys out and she advised me that it was actually more. They advised me that the book required 6.0 more hours for a EGR Cooler change and another 5.0 hours for a coolant flush. I told them my EGR Cooler was already deleted and to not touch it. Casey said that would not be an issue. I did ask why it took 6.0 hours when the EGR and Oil cooler are right next to each other. I was told the times are due to the requirement to take the turbo and intake off.. for both replacements, so they were charging me twice to take the turbo and intake off once. The next argument was that they wanted 5.0 hours to flush the coolant. I told them they were out of their minds if they thought I was going to pay $500 to have someone take the De-Gas cap off, take the lower radiator hose off, turn the water on and walk away. Casey argued and argued that the flush was required by the book for the Ford warranty. The plan was to take the truck in, diagnose it and call me before any repairs were made. I received a call two days later from Leni. She advised the tech found my Clutch Fan Relay was unplugged and that my De-Gas cap did not have a O-ring. I was advised the truck did not overheat after that. I paid the $155 diagnosis bill and took the train from Reno to Elko in the middle of the night to pick the truck up. When I got to Gallagher Ford, I noticed that Lurch or someone at least 6'7" tall was in my truck. My mirror adjustment knob was missing from the door and I have trouble finding gears because now my column shifter moves approximately 3.75 inches up and down while still in gear. Once I got home I realized my temperature split was still the same. I called Leni back the next day and told her about my issues. I eventually talked to Casey who argued that the correct diagnosis was made. I asked him what the Ford manual says about temp splits. He wasn't able to tell me. I advised that a split of 15 degrees is cause for a removal and replacement of the cooler. I told him that it appeared as though they wanted to just pass the buck and not deal with it. He told me that me saying that was absurd. I took the truck to Jones West Ford in Reno. 30 seconds after I got there, the adviser and diesel tech went out to my truck and looked at my monitor. They advised it is a "no brainer" and that the oil cooler definitely needed changed.
Gallagher Ford is a US Car Dealer based in Elko, Nevada. Gallagher Ford is located at 650 30th St, Elko, NV 89801, USA.
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